Privacy Policy

Last Updated: August 11, 2024

At West Gardeners (referred to as “we,” “us,” or “West Gardeners”), we understand the importance of your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our websites, apps, and other services (“our Services”). By accessing or using our Services, you agree to the terms outlined in this policy.

1. Our Commitment to Your Privacy

West Gardeners is dedicated to safeguarding your personal data and ensuring that your privacy is respected. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure that your data is handled in a lawful, fair, and transparent manner.

2. Information We Collect

We may collect and process the following types of personal information:

  • Information You Provide Directly: This includes your name, address, email address, phone number, payment details, and any other information you provide when:
  • Registering an account with us.
  • Submitting a booking or inquiry.
  • Communicating with us via phone, email, or our website’s contact forms.
  • Participating in surveys or providing feedback.
  • Information Collected Automatically: We may automatically collect data such as your device type, browser type, IP address, and usage patterns when you interact with our websites or apps. This data helps us improve our services and tailor them to your needs.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Administration: To manage your account, process bookings, and provide the services you request.
  • Communication: To keep you informed about your bookings, respond to inquiries, and send updates about our services.
  • Personalization: To customize your experience on our website, ensuring that content is presented effectively.
  • Marketing: To provide you with information about our services that may interest you. You can opt-out of marketing communications at any time.
  • Improvement and Security: To analyze usage data, improve our services, and maintain the security of our platforms.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party providers who assist us in delivering our services, such as payment processors and subcontractors. These providers are required to adhere to our data protection standards.
  • Legal Obligations: If required by law, we may disclose your information to comply with legal obligations or protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Cookies

We use cookies and similar technologies to enhance your experience on our website and apps. Cookies help us understand user behavior and improve our services. For more information, please refer to our Cookies Policy.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to your personal information if it is inaccurate.
  • Request the deletion of your personal data under certain circumstances.
  • Restrict the processing of your data.
  • Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Storage and International Transfers

Your data may be stored and processed in locations outside your country of residence. We take all necessary steps to ensure that your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the “Last Updated” date at the top of the policy. By continuing to use our services after any changes, you agree to the updated terms.

10. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, please contact us at:

Email: [email protected]
Mail: West Gardeners, 17b Priory Gardens, London W5 1DX, United Kingdom

Your privacy is important to us, and we are committed to protecting your personal information in accordance with the highest standards of data protection.

Our website address is: https://westgardeners.co.uk.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.